Services
Self-Pay Management Services
Overview
Patient responsibility for healthcare costs has increased dramatically with the rise of high-deductible health plans (HDHPs). As a result, healthcare organizations are now more reliant than ever on patient collections to achieve full reimbursement.
AGS Health's self-pay management services can help your organization collect on patient financial obligations while delivering a best-in-class patient financial experience. This includes delivery of patient-friendly statements, collection attempts via outbound calls, and payment processing to ensure consistent and timely patient outreach.
SERVICES PROVIDED
Our self-pay management services include:
- Statements aligned to customer brand standards and dunning cycles.
- Customized stratification model for collection calls, leveraging client SOPs and call scripts.
- Processing of payments in full or via recurring payment plans.
- Robust analytics to track and review performance.
- Innovative tech-enabled delivery model facilitated by AGS or partners.
BENEFITS
Cost-Effective Support
AGS Health can help you improve revenue from patient collections while dramatically reducing the amount of time your internal resources spend verifying charges and responding to patient billing questions.
Simplified Patient Financial Experience
Our representatives are trained and proficient in the development of patient-friendly statements and communications that improve transparency and enhance comprehension for patients.
Faster Collection Cycles
With our expertise, proven processes, and advanced technologies, AGS Health can help you optimize your self-pay workflows for shorter collection cycles that give you greater transparency into your organization’s financial health.
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Additional patient financial services to streamline your revenue cycle
Claims Management Services
Streamline the process of claims submission, billing edits, and reconciliation for both professional and hospital billing to reduce billing backlogs and accelerate cash.
A/R Management Services
Track and collect the outstanding revenue that you deserve with greater operational efficiency and improved financial performance through effective denial remediation, as well as identifying and recovering underpayments.
Payment Posting Services
Full transaction services, including payment processing, manual and electronic posting, reporting of unusual adjustments, routing of denied claims, and reconciliation to ensure timely account resolution.
Credit Balance Resolution Services
Effectively manage liability risks and assist with financial stability by identifying the root causes of overpayments and resolving credit balances.
EDI Enrollment Services
Establish Electronic Remittance Advice (ERA)/Electronic Funds Transfer (EFT) authorization agreements for all providers with multiple clearing houses/payers to enroll for electronic claims, remittance, eligibility, and claims status.
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When you create a high-performance revenue cycle, you’re finally free to invest your full resources into what matters most: the care of your patients.
