AI-based, fully integrated, mid-revenue cycle platform reduces costs by $130,000

Founded more than a century ago as a 15-bed hospital, Cayuga Medical Center (CMC) has evolved into a 212-bed operation that employs more than 1,500 healthcare professionals. The not-for-profit medical center provides state-of-the-art diagnostic and acute-care services to the more than 150,000 area residents of Tompkins, Cortland, Seneca, and Tioga counties in New York.

To improve workflows, reduce costs, and increase efficiency, CMC sought a simple CDI Software Solution that could help prioritize tasks and deliver seamless interoperability with their Meditech EHR and 3M encoder.


  • Multiple disparate systems with no single source of information
  • Minimal visibility into ongoing financial and operational metrics
  • CDI team lacked intelligent worklist prioritization, resulting in multiple manual query-generating and tracking processes


AGS redefined the CDI workflow at CMC by automating manual processes using the computer-assisted CDI capabilities of the AGS AI Platform. The cloud-based platform integrated seamlessly with CMC’s existing systems. The implementation process required minimal support from the organization’s IT resources and followed a tested and trusted process, which involved data assimilation, evaluation, design deployment, deployment, transition, and operations handover


cost savings


successful Meditech integration


uptime, easy to scale and integrate

"The application has so many features that will benefit our CDI program. Working with the AGS Health implementation team was a great experience, and the team continues to make the necessary updates to make the application work for our hospital."

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