Start your revenue cycle strong by ensuring that critical, and accurate, patient information is in place before patient visits begin.
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Our team of coding experts, with a deep understanding of the healthcare industry and its specialties, paired with smart technology creates a tangible, positive impact on cash flow.
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AGS Health provides a comprehensive suite of RCM services that are customized for each customer. Our experienced team of experts serves as an extension of your business office.
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Obtain answers to critical questions related to performance benchmarking, root cause analysis, predictive analytics, and operational improvements.
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Latest CASE STUDIES
By AGS Health
April 20, 2023
Automation and artificial intelligence (AI) can play a key role in just about any healthcare organization’s revenue cycle management (RCM) – provided they are properly vetted and optimized. To ensure that happens, a comprehensive automation/AI strategy will include carefully evaluating the revenue cycle department’s people, processes, and current technologies to identify a proper fit. (Download our white paper here.)
Once these criteria have been fully considered, the next step is to set goals and expected outcomes for the solutions that are ultimately selected. Clearly defining expectations will have a dynamic influence on the processes that need to be automated.
For organizations with minimal experience implementing intelligent automation, it may be prudent to take a conservative approach by seeking to achieve small wins by focusing on a specific portion of the RCM process and gradually building deeper complexities and integrations. An experienced automation partner can help develop a progressive implementation strategy to achieve identified goals while providing time for the team to acclimate to these technologies.
It is also important to have a clear understanding of where AI and automation make the most sense. For example, one aspect of RCM where it can have a significant impact is in maximizing revenues by reducing denials and payment delays. This is particularly true given that payers are already using AI to deny claims upfront. AI and automation can also go a long way toward helping RCM achieve compliance and ensure the organization’s reputation is in the proper shape.
The final step in the AI/automation investment process is determining the right time and situation to make the leap. A few things to consider are whether the organization is financially able to acquire, use, and optimize its investment. Executive buy-in is also crucial and can be secured in part by demonstrating a return on investment.
Finally, the right people need to be in place to optimize automation/AI once it’s implemented, so it’s critical for any staffing or skill gaps to be closed. The maturation of the AI depends on the team’s ability to work in parallel with these systems to train and educate.
By putting in place the proper strategy to ensure the right fit and to identify and eliminate any barriers, the foundation will be laid for a successful investment into AI and automation to optimize the revenue cycle.
To learn more about the evolving roles of AI and automation in RCM, download our full white paper today.
AGS Health is more than a revenue cycle management company–we’re a strategic partner for growth. By blending technologies, services, and expert support, AGS Health partners with leading healthcare organizations across the US to deliver tailored solutions that solve the unique needs and challenges of each provider’s revenue cycle operations. The company leverages the latest advancements in automation, process excellence, security, and problem-solving through the use of technology and analytics–all made possible with college-educated, trained RCM experts. AGS Health employs more than 10,000 team members globally and partners with more than 100 clients across a variety of care settings, specialties, and billing systems.
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