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Latest CASE STUDIES
By AGS Health
July 23, 2022
However, the anticipated resurgence in outpatient volumes will mean more struggles with accurate, efficient coding and revenue containment.
Compared to inpatient coding, outpatient (O/P) coding is subject to more unique constraints and variables. It requires skillsets tailored for specific services, and despite lower per-encounter reimbursement rates, the much higher volumes make outpatient coding a critical revenue driver.
At the same time, since only a small number of outpatient encounters are audited, the result is a less than adequate coding workflow that fails to yield the financial value of O/P services.
When it comes to identifying challenges in outpatient coding, accuracy and complexity stand out as two of the most prominent factors. O/P coding accuracy is often subject to low visibility and high variability. These factors raise the risk of revenue loss, and profits slip through the cracks.
Disparity and lack of uniformity in outpatient coding management across different organizations exacerbate the problem. In the absence of an effective Quality Control (QC) process, the resulting skills gap often creates chances of potential errors that, if left unchecked, could lead to significant revenue leaks and compliance risks.
When we consider the challenges plaguing O/P coding practices, the predominantly manual, paper-based processes impose a significant burden on healthcare staff. The negative impacts include lower productivity, reduced capacity for case reviews, and under-optimized Disease-Related Group (DRG) assignment. By leveraging Artificial Intelligence (AI) and Natural Language Processing (NLP) capabilities, integrating AI/ML (Machine Learning) into automated coding solutions will further enhance the potential of these tools to simplify complex and traditionally manual processes. This, in turn, can help health systems simplify standard procedures and help overcome the shortcomings in outpatient coding.
AGS Health’s award-winning NLP-based Computer-Assisted Professional Coding (CAPC) solution helps care providers achieve greater quality and accuracy benchmarks, while also surpassing them with rapid and consistent improvement through learning models.
This customizable, comprehensive service helps healthcare providers enhance their outpatient coding performance. The CAPC software helps facilities improve their financial and organizational performance. The powerful clinical NLP engine leverages deep knowledge graphs to automate accurate code suggestions that help reduce the financial impacts of denied or delayed and reworked claims.
The benefits include:
With the healthcare industry’s value-based approach taking center stage, accuracy in coding and billing is more essential than ever before. Fortunately, AGS and its AI-powered services are here to ensure you hit the mark every time. AGS makes recommendations based on your needs, resources, and goals. This customer-centered approach ensures you receive the support your need, and if your needs change, AGS is able to scale with you.
AGS Health is more than a revenue cycle management company–we’re a strategic partner for growth. By blending technologies, services, and expert support, AGS Health partners with leading healthcare organizations across the US to deliver tailored solutions that solve the unique needs and challenges of each provider’s revenue cycle operations. The company leverages the latest advancements in automation, process excellence, security, and problem-solving through the use of technology and analytics–all made possible with college-educated, trained RCM experts. AGS Health employs more than 10,000 team members globally and partners with more than 100 clients across a variety of care settings, specialties, and billing systems.