New models of care have changed the way healthcare professionals operate. Even with the pressure of new rules and regulations, healthcare facilities are still obligated to provide the best care possible to patients.
Healthcare organizations are investing heavily in people, processes, and technology. The costs of recruiting experienced and certified HIM and RCM professionals have increased dramatically, given the growing need for talent. Qualified coders and CDI specialists are best equipped to deal with constantly changing coding guidelines, but providers can increase revenue while lowering costs with a small technology investment.
Revenue cycle management has become more challenging for hospitals since the implementation of ICD-10. However, artificial intelligence (AI) and Natural Language Processing (NLP) simplify mid-revenue cycle management processes and workflows. Advanced Computer-Assisted Coding (CAC), for example, is revolutionizing and dramatically streamlining coding workflows - increasing revenue and elevating value-based care.
Health Information Management (HIM) departments are the biggest beneficiaries of CAC applications. Some of the most significant advantages of using CAC software include:
- Increased Productivity: CAC allows coders to review and accept auto-suggested codes. Furthermore, CAC boosts coder productivity by reducing reliance on time-consuming, time-wasting manual coding processes.
- Increases Transparency: By validating the documentation and coding guidelines that went into assigning specific medical codes, CAC improves process transparency.
- Improves Coding Accuracy and Consistency: ML is an essential component of AI-based coding software; it improves coding accuracy - lowering the claim denials and reducing auditing discrepancies. When documentation is unclear, or there is a risk of discrepancies, ML improves consistency and ensures guidelines are followed.
- Improves Compliance: CAC supports compliance by giving healthcare professionals better visibility and access to data within charts and providing a tracking-based coding system that ensures charts are coded correctly.
- Higher ROI/Revenue: CAC reads the entire chart and suggests codes or physician queries that lead to better documentation and, as a result, correct DRG/MS DRG assignments. CAC ROI ranges from 5x to 10x. Case Study
- Data Security: Safeguarding PHI data is critical. CAC systems ensure the security and confidentiality of patient information. Patient health information is far more secure with HIPAA-compliant, cloud-based deployment and security processes like two-factor authentication and PHI data encryption.
- Reduces Denials: Codes are linked to clinical indicators and evidence in the patient chart using CAC software, which helps coders reduce the flow of misinformation and ensures only the correct codes are assigned to cases.
- Eliminates Unnecessary Paperwork: An electronic query mechanism is one of the core features of advanced CAC, which allows coders to easily collaborate with the CDI team and physicians. Important observations, such as DNFB outliers, missing documents, pending queries, and so on, are provided by modern CAC applications. Responses can become part of the complete chart using an electronically/manually signed query workflow.
- Traceability: Document traceability is a feature that CAC offers (should required documents not be present in the chart.)
- Saves Time: When built with the right technical architecture, CAC enables healthcare organizations to stream industry-compliant documentation in real-time. NLP transforms unstructured data into a structured format that can be used to generate real-time reports and documents.
- Remote Coding: CAC allows coders to code whenever and wherever they want. Hosted CAC systems eliminate the need for VPNs and Citrix to allow coders remote access to EHRs, permitting users to start a shared services model regardless of where coders are located geographically. Because of its user interface, coding supervisors can optimize their processes for the most efficient coding workflow.
Natural language processing (NLP), machine learning (ML), semantic web, and high-performance cloud computing are among the cutting-edge technologies used by AGS Health in the development of healthcare IT solutions. The goal is to put operational data in the hands of healthcare professionals so they can identify at-risk patients, disease patterns, and treatment outcomes ahead of time. AGS creates user-friendly healthcare IT solutions such as Clinical Documentation Improvement (CDI), Computer-Assisted Coding (CAC), Medical Transcription, and Analytics.
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