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Latest CASE STUDIES
By AGS Health
November 21, 2022
Auditing is a crucial component of governance and quality control. When ICD-10 (International Classification of Disease, 10th version) was implemented, numerous healthcare organizations adopted new electronic health record (EHR) technology. It provided record-keeping in considerable detail, outlining more than 71,000 procedure codes compared to just over 3,800 in ICD-9. The eleventh revision contains around 17,000 unique codes, and more than 120,000 codable terms – adding to the complexity of coding. Healthcare providers would do well to implement technologies powered by artificial intelligence (AI) and natural language processing (NLP) to make the most of this complex coding system. Leveraging technology can result in fewer billing and data errors.
Clinical documentation improvement (CDI) is implemented and enhanced with the help of findings from medical coding audits. Auditing CDI teams can optimize diagnosis-related groups (DRGs). The Centers for Medicare and Medicaid Services (CMS) Recovery Audit Contractor (RAC) program, which has recovered millions in incorrect payments in Medicare and other insurance schemes, has illustrated the need for effective CDI.
Enhanced Data Quality: Reliable data is a cornerstone of healthcare. The right compliance auditing program significantly improves data quality, informs stakeholders, provides a rigorous feedback loop, and supports any potential follow-up with physicians, coders, or payers. Audits enable better reporting and research, making it easier for healthcare organizations to secure funds or grants.
Higher Operational Efficiency: Manual medical coding and billing is a significant challenge for providers everywhere. Each manual transaction costs $4.40 more than each automated transaction, according to the 2018 CAQH Index Report. The report also shared that automating claims-related dealings can save healthcare providers around $11.1 billion annually. However, the industry has made modest progress to shift from manual to fully-automated processes. Automated auditing can spot mistakes and highlight the root causes for inconsistent coding and documentation. If this is perceived as enhancing rather than replacing their current work, it may boost employee morale and productivity.
Improved Patient Safety: According to an article in the International Journal for Quality in Health Care, internal auditing decreased patient-related adverse events by 4.8%. Real-time auditing can improve patient safety by quickly identifying errors and providing feedback to medical staff. Since auditing identifies the areas where gaps exist, changes in clinical policy and practice can be implemented with confidence.
Improved HIM-Physician Relations: Accurately conducted audits by health information management (HIM) personnel weed out documentation errors caused by all parties involved, including physicians. With the proper procedures in place, these two key parties involved in patient care can better understand how one another's work processes affect them. Physicians who submit incomplete or incorrect documentation can collaborate with HIM staff to learn more about the best procedures. Greater transparency and consistent feedback guarantee higher-quality work.
Enhanced Accuracy of Reimbursements: Hospitals and care facilities have long been plagued by underpayments and overpayments. According to a CMS report, RACs identified and collected $162 million in overpayments during FY 2019 alone. Correct auditing procedures guarantee that complications and comorbidities (CCs) and their significant variants (MCCs) are adequately documented. The seriousness of any illness is, of course, decided by the presence or absence of CCs and MCCs, which determines payment for hospital services. In other words, proper auditing identifies these flaws in billing procedures and guarantees that both organizations and patients receive the compensation they are entitled to.
While completing their coding and CDI-related work, Auburn Community Hospital (ACH), a not-for-profit acute care facility in Syracuse, New York, encountered issues with their encoder software. They had a seven-day discharge not final coded (DNFC) and a case mix index (CMI) of 1.2024.
In addition to assigning specific ICD-10 procedure codes and increasing coder productivity, ACH needed to eliminate coding backlogs. The facility required specialized worklists and an intelligent platform to track lost documents and identify CDI opportunities. Additionally, their DNFC and CMI required immediate improvement.
At AGS Health, we believe healthcare organizations need to implement the proper NLP-based auditing application. These applications automate manual processes on a single collaborative platform, enforce intelligent worklist prioritization, generate evidence-based queries, and more.
ACH used AGS’s NLP-based technologies and the organization experienced:
AGS assisted ACH in streamlining its revenue cycle, which had a $1 million bottom-line impact after a year.
Healthcare organizations must implement stringent auditing procedures that enhance staff productivity and organizational visibility. Despite the growing popularity of AI-based NLP auditing tools, only businesses that select the best vendor will see a significant return on investment (ROI). AGS can help your company enhance patient outcomes and modernize your healthcare procedures in the future.
AGS Health is more than a revenue cycle management company–we’re a strategic partner for growth. By blending technologies, services, and expert support, AGS Health partners with leading healthcare organizations across the US to deliver tailored solutions that solve the unique needs and challenges of each provider’s revenue cycle operations. The company leverages the latest advancements in automation, process excellence, security, and problem-solving through the use of technology and analytics–all made possible with college-educated, trained RCM experts. AGS Health employs more than 10,000 team members globally and partners with more than 100 clients across a variety of care settings, specialties, and billing systems.
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