Deciding to use offshore support to help manage your revenue cycle and contain revenue is an important decision that shouldn’t be made lightly. Using offshore talent isn’t new. Those working in IT have used offshore talent for decades. But is working with offshore talent for revenue cycle management (RCM) right for your organization?
Increasing rules, regulations, and annual updates to medical codes add pressure to medical coders who struggle to keep up. Add labor shortages to that list of challenges, and it becomes clear how offshore talent can be beneficial.
But not all offshore RCM vendors are created equal.
Our new eBook shares how AGS Health stands apart from the crowd and how our customer-centric approach enables leading healthcare organizations to improve their revenue cycle accuracy, productivity, and efficiency, leading to reduced denials, more reliable cash flow, and improved bottom-line results.
We address the major concerns with using offshore talent, including:
- Talent: AGS attracts top talent with efficient recruiting that reduces hiring and onboarding time. All team members hold at least a bachelor’s degree in healthcare. AGS coders leverage simulated training for 30% to 50% faster learning and receive training from AHIMA and AAPC-certified educators, while revenue cycle experts undergo specialized training on core competencies.
- Compliance: Protecting client data is a top priority for AGS Health. As a U.S.-based organization, AGS complies with the same healthcare regulations as onshore RCM service providers. We uphold world-class quality and data security processes in four key areas: technical, physical, administrative, and organizational.
- Security: AGS Health collaborates with global security and compliance organizations to conduct assessments that ensure we meet critical standards for mitigating cybersecurity threats. We consistently meet the rigorous data protection expectations set by industry experts.
- Technology: As coding requirements evolve and skilled labor becomes scarce, healthcare organizations need to automate tedious tasks to supplement their teams. AGS Health collaborates with customers to understand their RCM processes, offering hybrid solutions that balance technology automation and human services. Our tailored solutions integrate RPA, AI, machine learning, and NLP with 24/7 dedicated support to meet your revenue cycle needs, ensuring your revenue cycle works harder, not your people.
- Experience: Offshore RCM vendors vary in quality, but AGS Health outperforms both domestic vendors and in-house teams. We uphold high standards, achieving a 95% quality rating across all customers. Our focus on coding quality and compliance is backed by a dedicated compliance task force and strong quality management controls.
Approximately 80% of hospitals stated they were vetting or considering outsourcing full revenue cycle management, according to Black Book survey. Selecting the right vendor for your institution is critical for successful outcomes. See how AGS stands apart from the rest.
Author
