Thriving Amid a Perfect Storm for Revenue Cycle Management

By Erica Franko, Leigh Poland RHIA, CCS & Debra Stall, CRCR


There’s a perfect storm brewing that stands to threaten the effectiveness of your revenue cycle operations. With staffing shortages, record wage growth, declining reimbursement rates, rising regulatory scrutiny and widespread inflation, it’s never been more critical for revenue cycle leaders to embrace new strategies for improving margins and avoiding denials. This isn’t a situation that you can simply hire your way out of. In this webinar, explore new approaches for enhancing your revenue cycle capabilities, efficiency and capacity through automation and analytics while diversifying your resources through a broader pool of expertise

Key Takeaways

  • Learn how to implement a comprehensive denials prevention program throughout the revenue cycle.
  • Discover tips for building an effective, flexible work-from-home operation for the appropriate RCM processes.
  • Find new ways to improve revenue performance while enhancing the patient experience.
  • Gain insights on how to improve your cost to collect.
  • Identify the most impactful areas for revenue cycle automation.
Leigh Poland

Leigh Poland RHIA, CCS


Leigh has over 20 years of coding experience and has worked in the coding and education realm over the last 20 years. Her true passion is coding education making sure coders are equipped to do their job accurately and with excellence. Academically, Leigh has graduated from Louisiana Tech University with a Bachelor of Science. Leigh has had the opportunity to present many times in the past at the AHIMA, ACDIS, and AAPC National Conventions. She has been a guest speaker on AHIMA webinars and has written several articles that were published in the AHIMA Journal. Leigh has traveled the US and internationally providing coding education.


Debra Stall, CRCR


As Senior VP of A/R Service Line at AGS Health, Debra oversees strategic growth initiatives for the company’s Accounts Receivable Services division. Throughout her 30+ year career, she has helped numerous companies drive operational excellence through global outsourcing, strategic planning, and process improvements. Debra’s extensive experience in healthcare management has delivered transformational results for leading healthcare organizations, resulting in significant financial growth with best-in-class operational efficiency.

Erica Franko

Erica Franko


Erica Franko is an experienced customer service professional who is currently SVP of Customer Success at AGS Health. Before working at AGS, Franko was Senior Manager Healthcare Provider Consumer Experience at Accenture, Beta User at The Fourth Floor, and Senior VP of Technology/Service Implementations and Advisory at nThrive, amongst other roles. Franko holds a B.A. in English Language and Literature/Letters from Penn State University and a Master of Public Health Administration, Health Policy and Management, from the University of Pittsburgh School of Public Health.

Duration: 60 Minutes
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Webinar – Thriving Amid a Perfect Storm for Revenue Cycle Management