Video
Optimizing Patient Access Through Centralization and Technology
By Ryan Chapin
January 2, 2026
As healthcare organizations face increasing administrative burdens, payer complexities, and labor challenges, many are looking to centralization as a solution. Centralized patient access transforms fragmented processes into streamlined, specialized operations, reducing denials, improving efficiency, and enhancing the patient experience.
Key discussion points include:
- How consolidating scheduling, prior authorizations, and eligibility checks into one team reduces errors and improves accuracy.
- Benefits of centralization in reducing denials, improving patient satisfaction, and increasing operational efficiency.
- How centralization addresses challenges of administrative complexity, staff burnout, inefficiency, and technology gaps.
- Using technologies such as predictive scheduling platforms, real-time eligibility tools, and prior authorization automation.
- Practical implementation strategies for standardizing processes, integrating technology, centralizing teams, and continuous optimization.
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