As healthcare organizations confront rising costs, shrinking margins, and increasing administrative complexity, modernizing patient access is no longer optional—it’s imperative. This educational webinar explores how health systems can transform fragmented, manual front-end processes into centralized, technology-enabled, and analytics-driven processes that empower both patients and healthcare providers.
In this insightful presentation, our experts will share how to design and sustain an Integrated Financial Clearance (IFC) model that combines technology innovation, global workforce resources, and clinical integration to improve operational efficiency, reduce denials, and enhance patient satisfaction.
Join us to learn practical strategies for advancing patient access maturity and creating a scalable model aligned with value-based care, automation, and global collaboration.
Learning Objectives
- Explore how centralizing patient access functions, including scheduling, eligibility verification, and prior authorization, can streamline workflows, reduce denials, and enhance both patient and staff satisfaction.
- Examine how automation and analytics powered by artificial intelligence (AI) can accelerate prior authorization, improve data accuracy, and deliver actionable insights to drive continuous improvement.
- Discover how hybrid global delivery models optimize scalability to address workforce shortages, ensure 24/7 coverage, drive cost efficiency, and accelerate return on investment (ROI).
- Learn how analytics and key performance indicators (KPIs) drive proactive decision-making through measurable outcomes, such as authorization and verification rates, days out and productivity, and quality.
- Understand how aligning patient access with clinical operations and value-based care initiatives ensures timely workflows, transparency in financial responsibility, and improved patient care experience.
Ryan Chapin
Speaker
As Executive Director of Strategic Solutions at AGS Health, Ryan assists with strategic growth initiatives for the company’s Patient Access and Patient Financial Services business units. He possesses more than 8 years of experience in professional and managed services with expertise in delivering clients transformational engagements focused on improving financial and operational metrics, and the patient experience. Leveraging his background in Revenue Cycle Consulting, Ryan brings a true consultative approach to how AGS conducts business with our customers.
Ali Hartnett
Speaker
Director, Patient Access Service Line, AGS Health
As Director of the Patient Access Service Line, Ali oversees initiatives that strengthen the front end of the revenue cycle and improve the patient experience. She brings more than a decade of experience as a revenue cycle consultant, having partnered with health systems and physician practices nationwide to optimize patient access operations and clinical workflows.
Ali has led multiple redesign and centralization projects that streamline registration and scheduling processes, reduce front-end denials, and enhance efficiency across the patient journey. Her work blends operational expertise with a deep understanding of technology-enabled revenue cycle management solutions.
A native of Chicago, Illinois, Ali earned her degree from the University of Illinois at Urbana–Champaign.