Webinar

Aligning Clinical and Coding Workflows to Reduce Prior Authorization Denials

By Ali Hartnett, Amanda Dean, Bryan Jefferson L. Icban and Mark Anthony T. Gabiosa

Thursday, August 20, 2026, at 2:00pm ET

Prior authorization directly impacts clean claim rates, denial prevention, and patient throughput. When requests lack clinical precision or documentation integrity, organizations face downstream consequences, from delayed care to lost revenue.

As requirements become more complex and payers focus more on medical necessity, documentation integrity, and accurate coding, integrating clinical and coding expertise into prior authorization processes has become crucial. This webinar examines how clinically supported prior authorization is transforming front-end revenue cycle workflows by aligning patient access, medical coding, and clinical documentation. Attendees will learn how leading healthcare organizations are strengthening these workflows to minimize denials, expedite approvals, and ensure timely patient care.

Learning Objectives

  • Define clinically supported prior authorization and its role in improving front-end revenue cycle performance.
  • Discuss how coding and clinical expertise are becoming more integrated within patient access workflows.
  • Identify common causes of prior authorization delays and denials, including incorrect CPT or order validation and insufficient documentation.
  • Share best practices on how clinically supported workflows improve authorization accuracy, reduce rework, and strengthen denial prevention.

Register now to learn how clinically supported prior authorization can reduce denials and strengthen front-end revenue cycle performance.

Ali Hartnett

Ali Hartnett

Speaker

Director, Patient Access Service Line, AGS Health

As Director of the Patient Access Service Line, Ali oversees initiatives that strengthen the front end of the revenue cycle and improve the patient experience. She brings more than a decade of experience as a revenue cycle consultant, having partnered with health systems and physician practices nationwide to optimize patient access operations and clinical workflows.

Ali has led multiple redesign and centralization projects that streamline registration and scheduling processes, reduce front-end denials, and enhance efficiency across the patient journey. Her work blends operational expertise with a deep understanding of technology-enabled revenue cycle management solutions.

A native of Chicago, Illinois, Ali earned her degree from the University of Illinois at Urbana–Champaign.

Speaker - Amanda Dean, RN, BSN

Amanda Dean, RN, BSN

Speaker

Director, Clinical Education, AGS Health

Amanda is a registered nurse with more than 13 years of experience, specializing in case management and utilization management leadership. With a deep understanding of how clinical education supports the revenue cycle and improves both operational performance and patient care, she will lead the development and implementation of clinical education strategies. Amanda is a living kidney donor to her husband, which fuels her passion for revenue cycle work that not only supports healthcare systems but also the patients and families at the center of care. She earned her BS degree in nursing from Western Governors University.

jeff

Bryan Jefferson Icban, B.S.N., R.N.

Speaker

General Manager, Clinical Service Operations, AGS Health

Bryan Jefferson has more than 14 years of experience in the healthcare BPO industry. In his role, he oversees cross-functional teams and leads strategic initiatives across clinical operations, including utilization review, denials and appeals, and prior authorizations.

Bryan specializes in scaling U.S.-based clinical and care coordination teams, with a focus on workforce planning, quality performance, and operational optimization. Prior to entering the BPO industry, he spent five years as an emergency room nurse, building a strong clinical foundation in acute care. His clinical background, combined with his operational leadership experience, enables him to drive high-impact outcomes that support clinical quality, efficiency, and performance across complex healthcare environments.

mark

Mark Anthony T. Gabiosa, R.N.

Speaker

Registered Nurse, Clinical Service Operations, AGS Health

Mark Anthony T. Gabiosa is a Registered Nurse with experience spanning clinical care, insurance, and medical utilization review. Over the past four years in the healthcare CPO sector, he has specialized in pre-authorizations and EMR clinical reviews, supporting work across both payer and provider environments.

Mark brings strong expertise in analyzing medical records, assessing clinical eligibility, and evaluating documentation to support procedural necessity. His experience includes work on behalf of major insurance payers, including Aetna, as well as direct support for healthcare providers, giving him a well-rounded understanding of the pre-certification and prior authorization process. Known for his adaptability and attention to detail, Mark is skilled at navigating complex medical histories and translating clinical findings into clear, accurate review outcomes.

Thursday, August 20, 2026, at 2:00pm ET
Duration: 60 minutes (No CEU Credit)
Register Now

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