Webinar

Hype Vs. Reality: Charting the Accounts Receivable Automation Journey

By Ryan Chapin, Hari Shankar and Ryan Christensen

Thursday, November 20, 2025 at 2:00PM ET

Everywhere you turn, the conversation around RCM technology is filled with lofty promises, like fully autonomous artificial intelligence (AI), instant denial resolution, and a future where humans are relegated to the sidelines. But the question is: which of these bold claims are within reach, and which are overhyped?

Let us help you cut through the noise. Discover how accounts receivable (A/R) technology has advanced from manual workflows to modern automation, what’s delivering real impact today, and where it’s headed next. In this webinar, we’ll showcase practical applications that generate measurable results and examine how healthcare organizations can strike the right balance between ambition and reality in today’s automation landscape.

Attendees will gain insights into how a hybrid intelligence model leverages skilled human oversight in combining AI-driven tools and advanced analytics for a scalable, flexible approach. We will also examine the impact of payer behavior and requirements on the technologies and processes utilized within A/R.

Learning Objectives

  • Understand the origins of A/R technology and the challenges posed by highly manual, resource-intensive processes for hospitals and health systems
  • Explore today’s state-of-the-art automations, APIs, and data-sharing capabilities, and discover the measurable benefits they offer in terms of scale and efficiency.
  • Gain insight into emerging technology automation advancements, including AI and predictive analytics, and how they will transform A/R in the future.
  • Hear best practices for evaluating partners, prioritizing workflows, and developing strategies for immediate benefits and long-term value.

Register now to deepen your understanding of hybrid intelligence technology and gain practical insights you can apply immediately.

Speaker Ryan Chapin

Ryan Chapin

Speaker

As Executive Director of Strategic Solutions at AGS Health, Ryan assists with strategic growth initiatives for the company’s Patient Access and Patient Financial Services business units. He possesses more than 8 years of experience in professional and managed services with expertise in delivering clients transformational engagements focused on improving financial and operational metrics, and the patient experience. Leveraging his background in Revenue Cycle Consulting, Ryan brings a true consultative approach to how AGS conducts business with our customers.

Speaker - HariShankar Veeraji Baskaran

HariShankar Veeraji Baskaran

Speaker

As Associate Director for the Patient Access and Patient Financial Service business units at AGS Health, Hari plays a key role in driving market awareness for Sales and Customer Success, expanding service and product offerings. As a subject matter expert, Hari supports strategic deal solutioning while championing digitization, analytics, and automation to improve efficiency and financial outcomes in the healthcare revenue cycle. With more than 20 years of experience in accounts receivable (A/R) revenue cycle management (RCM), Hari has a proven track record of managing large client portfolios and leading high-performing, geographically dispersed teams. His expertise in service line adherence and financial performance has helped organizations achieve sustainable revenue growth and operational excellence.

Author - Ryan Christensen

Ryan Christensen

Speaker

Vice President, Software & Technology, AGS Health

As Vice President of Product Management at AGS Health, Ryan Christensen leads the development of innovative software solutions within the Intelligent RCM Engine. He brings a diverse background spanning healthcare, data security, and HR technology, combining technical expertise with a strong product vision. Ryan is passionate about using technology to solve complex challenges, creating tools that free employees to focus on higher-value work and maximize their impact.

Thursday, November 20, 2025 at 2:00PM ET
Duration: 60 minutes (No CEU Credit)
Register Now

Webinar – Hype Vs. Reality: Charting the Accounts Receivable Automation Journey

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