Video

Agentic Automation and Why It's Transforming Healthcare RCM

By Thomas Thatapudi, CIO

July 8, 2025

In this exclusive interview, hear Thomas share his insights into the groundbreaking concept of agentic automation in handling complex, decision-based tasks in healthcare revenue cycle management (RCM). Agentic AI solutions introduce a new class of intelligent digital workers that mimic human decision-making. By partnering with healthcare teams, these intelligent agents are driving faster collections, reducing denials, and improving medical coding accuracy across the healthcare revenue cycle. With real-world examples, strategic guidance, and practical tips for implementation, this conversation is a must-watch for healthcare leaders looking to drive efficiency and sustainable financial performance through automation.

Key discussion points include:

Real-world applications, including AI agents managing accounts receivable (A/R) calls, predicting denials, and performing autonomous coding with speed and accuracy.
Operational and financial benefits, including faster collections, reduced denial rates, improved coding accuracy, and increased staff productivity.
Implementation strategies using AI-ready data and high-ROI applications with an agile mindset for testing and aligning efforts for outcome-focused results.

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Video – Agentic Automation and Why It’s Transforming Healthcare RCM

Thomas Thatapudi

Speaker

As AGS Health’s Chief Information Officer, Thomas leads the development of world-class products with unbeatable customer experience through data, digital, and cloud transformation. He brings an exceptional track record of elevating customer, employee, and stakeholder experiences through advanced technologies and technology-enabled services. Thomas is passionate about using data, insight discovery, and digital platforms to build and deploy products, platforms, and services for real and lasting transformation.